Legal

Refund Policy

Service-specific cancellation and refund guidance for IceFleet bookings.

Airport Transfers

Full refund if cancelled at least 24 hours before pickup unless otherwise stated in a custom booking agreement.

Private Tours

Refund eligibility depends on notice period, purchased inclusions, and supplier commitments already secured for the tour.

Vehicle Rentals

Cancellation fees may apply depending on timing, vehicle allocation, and committed preparation costs.

No-show policy

No refund for no-shows unless otherwise agreed in writing.

Refund processing

Approved refunds may take several business days depending on the payment provider and banking institution.