Legal
Refund Policy
Service-specific cancellation and refund guidance for IceFleet bookings.
Airport Transfers
Full refund if cancelled at least 24 hours before pickup unless otherwise stated in a custom booking agreement.
Private Tours
Refund eligibility depends on notice period, purchased inclusions, and supplier commitments already secured for the tour.
Vehicle Rentals
Cancellation fees may apply depending on timing, vehicle allocation, and committed preparation costs.
No-show policy
No refund for no-shows unless otherwise agreed in writing.
Refund processing
Approved refunds may take several business days depending on the payment provider and banking institution.